TERMS AND CONDITIONS
Bookings are not final until payment is received in full. We do NOT offer refunds. By attending a virtual class you are agreeing to our waiver and release terms as shown before online booking. This includes agreeing to the class recording. By attending an in studio class you agreeing to the same waiver and release terms as shown before online booking including acknowledges that although strict measures are being taken by Ecole de Pole Cleveland to prevent the spread of COVID-19, attending classes at Ecole de Pole Cleveland could result in COVID-19 infection.
Cancellations, Tardy, and No Shows:
Cancellations may be made up to 24 hours prior. If cancellation is made under 24 hours before the start time of the class, you will be charged a $15 fee ($10 for members). This applies even if you have booked with under 24 hours before your class. The class credit will be released for you to reuse within the expiration time limit of your purchase. A single late cancel fee will be charged per class cancelled. If two classes are cancelled in one day, two late charge fees will apply. If your card on file declines the late cancel charge, an additional $5 fee will be charged on top of the original late charge at the next available date. No transfers between students are allowed. We do not allow refunds however you will be able to re-book the same value class for another time within the time frame of your credit limit period.
NO SHOW POLICY:
Students who ‘no show’ or do not attend due to illness, injury, pregnancy, personal or professional commitments, or unforeseen circumstances without providing notice, do not have the right to credits or transfers and will be charged an additional $15 fee.
The warm-up and conditioning exercises are integral parts of our classes. Arriving late not only interrupts the class but can put you at a higher risk of injury. Students who arrive after class has started (between 1-9 minutes late) will be marked tardy. After 3 tardies, a late fee of $10 for members and $15 for non-members will be applied to your account.
If you are more than 10 minutes late to class, you will not be able to attend. The class will be treated as a “no-show,” which means the class credit will be taken off your account. This policy does not apply to open pole/aerial. The end time of open sessions have a strict end time.
Members receive a membership discount according to their agreement on in house workshops.
Members CANNOT purchase workshops with their discount for other people.
Cancellations may be made up to 24 hours prior. If cancellation is made under 24 hours before the start time of the workshop, you will be charged a $15 fee ($10 for members). This applies even if you have booked with under 24 hours before the workshop. The workshop credit will be released for you to reuse within the expiration time limit of your purchase. A single late cancel fee will be charged per session cancelled. If two sessions are cancelled in one day, two late charge fees will apply. If your card on file declines the late cancel charge, an additional $5 fee will be charged on top of the original late charge at the next available date. No transfers between students are allowed.
We DO NOT offer refunds however you will be able to re-book the same value session for another time within the time frame of your credit limit period.
Students who arrive after the workshop has started (between 1-9 minutes late) will be marked tardy. After 3 tardies, a late fee of $10 for members and $15 for non-members will be applied to your account.
If you are more than 10 minutes late, the doors shut and you will not be allowed to attend. The session will be treated as a “no-show,” which means the class credit will be taken off your account and you will be charged as described below.
NO SHOW POLICY:
If you do not show up for a scheduled session it is a “no show.” Your session credit then is not eligible for transfers. Your account also is charged a no show fee of $10 for members or $15 for nonmembers. If your no show charge is declined, you will be charged an additional $5 fee at the soonest available date.
Parties and Private Sessions can be cancelled and/or rescheduled up to 48 hours before the scheduled event. Cancelling/rescheduling within 48 hours of the event is considered a late cancellation and the deposit will be forfeited; a new deposit/pricing option would be required to reschedule the party.
Ecole de Pole Cleveland reserves the right to cancel your appointment if you are over 20 minutes later than the scheduled time.
We DO NOT offer refunds however you will be able to reschedule the session within the time frame of your credit limit period as long as the event was Early Cancelled.
Memberships and Contracts
Memberships and contract terms and conditions can be found in the contract given upon agreement date or via email.
Cancellation or Termination of your Membership:
Please see your membership agreement terms and conditions for specific information regarding your cancellation fees. Cancellations or changes to your membership must be submitted in writing, by email to the studio or at the front desk 30 days prior to cancellation date. Please submit this cancellation form as well.
Guest and In-House Workshops
Workshops may not be cancelled at any point, and no refunds will be given. Reservations are non-transferable.
Pole Camps/ Retreats
We will deduct a £75 administration fee when you cancel, in addition to the following costs:
- 8-12 weeks before departure = 50% of total cost
- 4-8 weeks before departure = 75% of total cost
- 0-4 weeks before departure = 100% of total cost
Reservations on Camps are Non-Transferable
Changes and Cancellations by Us
While every effort is made to ensure that your course/ class/ retreat or workshops commences as planned, Ecole de Pole reserves the right to cancel or revise any course time or instructor as necessary. If a class is cancelled, students will be notified and if no reasonable alternative class can be found for the same week, we will extend your payment option by an additional week. Every effort will be made to find an alternative class in lieu of any cancelled session. Refunds will be offered in exceptional circumstances. Refunds on Pole Camps will be offered only in cases of death or permanent incapacitating injury. Illness/ dance/ accidental injuries or work commitments will not warrant a refund on Pole Camps.
Please refer to our online SHIPPING & RETURNS information for full details of delivery information and policy on refunds and returns for merchandise and shop items. In studio items and sales are nonrefundable.
All coursework, class and workshop material including choreography, routines, class formats, and written materials of any such kind relating to Ecole de Pole, as well as course descriptions from our web site, newsletters and written summaries of course routines, remain the property of Ecole de Pole, and may not be forwarded, copied or reproduced in any way, physical or written, or performed outside of the School, without prior consent from the school owner.
Website and Quote Descriptions
All website and quote descriptions are made in good faith and every care is taken to ensure their accuracy and is always confirmed by email. However, errors may occasionally occur. We cannot accept any liability for any errors or omissions if we are not notified immediately upon receipt of the email confirmation. We reserve the right to make changes to and correct errors in our website and quotes at any time.
Shopping on our site is safe! Our order processing system uses 128 bit High-grade encryption, so that when you provide us with any personal information including your name, address, e-mail, it is processed over a secure connection on secure servers. We use Secure Socket Layers (SSL) to encrypt all information you provide before sending it to our servers. SSL is the industry standard and the best software available for secure eCommerce transactions. To protect your financial information and to combat against Identity fraud, we use Paypal and Optimal Payments.
Health and Safety
Before taking part in any physical activity with us at Ecole de Pole, all students are required to complete a client information sheet and sign a disclaimer.
If you have doubts about your physical well-being or know that you are pregnant, please inform your instructor before engaging in any type of activity. If you are booking on behalf of a group, please check with all your guests and advise of any injuries or if anyone is pregnant. They will be required to sign a disclaimer on site before commencing the class. You must correctly follow instructions given by our instructors at all times and failure to do so may result in instruction being stopped without recourse.
Smoke & Gum Free Policy
Ecole de Pole insists on a smoke-free environment both for the health of our staff and guests.
For personal hygiene, and to avoid risk of choking gum is forbidden during all classes.
We reserve the right to terminate your arrangements with us if your behavior or that of any members in the booking is likely in our opinion to cause distress, damage, danger, or to annoy customers, other members of the party, employees, property or anyone else. If you arrive for lessons or parties clearly under the influence of alcohol or drugs you will not be permitted to continue and you will not be able to complete your arrangements with us and further will not be liable for any refund or compensation or any costs you have to pay.