TERMS AND CONDITIONS
Bookings
Bookings are not final until payment is received in full. We do NOT offer refunds nor extensions. By attending a virtual class you are agreeing to our waiver and release terms as shown before online booking. This includes agreeing to the class recording. By attending an in studio class you agreeing to the same waiver and release terms as shown before online booking including acknowledges that although strict measures are being taken by Ecole de Pole Cleveland to prevent the spread of COVID-19, attending classes at Ecole de Pole Cleveland could result in COVID-19 infection.
Class Levels
Class Pre-Requisites are clearly defined in class descriptions and are a safety issue. If you do not have previous pole experience, you must book Pole Beginner/Elementary first. If you have previous experience please make sure you understand the pre-requisites before booking and contact the studio for further clarity. If you are participating in a class you are clearly not ready for, you will be asked to leave without a refund. EDP Staff will notify students when they are able to take a higher level class and members will receive a new level wristband. Students can also contact the studio to request more information on how to get prepared to level up. If you sign up for a class when you haven’t leveled up, you will be removed from the class, possibly without notice, and will not be allowed to attend.
Cancellations, Tardy, and No Shows:
All policies are firmly held with NO EXCEPTIONS.
Classes:
CANCELLATION POLICY
Early Cancellation: Early cancellation is canceling a class up to 24 hours before the class start time. There is no penalty for this cancellation and you can reuse your class credit during the allotted expiration time. We do not accept any cancellations over the phone outside of business hours. If you’d like to cancel outside of our business hours you must use the MindBody App or our website. Voicemails are NOT accepted for cancellations.
Late Cancellation: Late canceling is canceling a class within 24 hours of class start time up until an hour before class begins. If you late cancel, you will receive your class back to use during the allotted expiration time and will be charged a late cancellation fee of $20 for nonmembers or $15 for members. Any cancellation that occurs within an hour of class start time is considered a No Show and will be treated as such.
NO SHOW POLICY
A No Show is canceling within 1 hour of class start time or not showing up for the class. Students who no show or do not attend due to illness, injury, pregnancy, personal or professional commitments, or unforeseen circumstances without providing notice, do not have the right to credits or transfers and will be charged an additional $25 fee.
TARDY POLICY
The warm-up and conditioning exercises are integral parts of our classes. Arriving late not only interrupts the class but can put you at a higher risk of injury. Students who arrive after class has started (between 1-5 minutes late) will be marked tardy. Though there isn’t a fee associated with being tardy, the studio reserves the right to deny service or implement a fee for students who are repeatedly tardy.
If you are more than 5 minutes late to class, you will not be able to attend. NO EXCEPTIONS. The class will be treated as a No Show, which means the class credit will be taken off your account and you will be charged $25. This policy does not apply to open pole/aerial.
WAITLIST POLICY
If you are on the waitlist and are added to class, it is considered a booking. All Late Cancel and No Show Policies apply. You can remove yourself from the waitlist at any time for no charge; please do so if you cannot attend the class or you cannot make it to the studio in time for the class.
MINIMUM ATTENDANCE POLICY
All classes must have at least 3 students on the roster in order to run. Any class with 2 students or less signed up an hour before class start time will be canceled. If you are signed up for the class you will receive a call and /or text message notification and will be able to use your class credit during the allotted expiration time.
If fee transactions are declined, you will not be able to schedule future classes until balance is paid. If future classes were already scheduled, you will be removed until balance is paid.
Appointments, Parties, and Privates:
CANCELLATION POLICY:
Parties and Private Sessions can be cancelled and/or rescheduled up to 48 hours before the scheduled event. Cancelling/rescheduling within 48 hours of the event is considered a late cancellation and the deposit will be forfeited; a new deposit/pricing option would be required to reschedule the party.
TARDY POLICY:
Ecole de Pole Cleveland reserves the right to cancel your appointment [ with no refund ] if you are over 20 minutes later than the scheduled time.
REFUND POLICY:
We DO NOT offer refunds however you will be able to reschedule the session within the time frame of your credit limit period as long as the event was Early Cancelled.
Memberships and Contracts
Memberships and contract terms and conditions can be found in the contract given upon agreement date or via email.
Cancellation or Termination of your Membership:
Please see your membership agreement terms and conditions for specific information regarding your cancellation fees. Cancellations or changes to your membership must be submitted in writing, by email to the studio or at the front desk 30 days prior to cancellation date. Please submit this cancellation form as well.
Guest and In-House Workshops
CANCELLATION POLICY
Early Cancellation: Early cancellation is canceling a workshop up to 24 hours before the start time. There is no penalty for this cancellation and you can reuse your workshop credit during the allotted expiration time. We do not accept any cancellations over the phone outside of business hours. If you’d like to cancel outside of our business hours you must use the MindBody App or our website. Voicemails are NOT accepted for cancellations.
Late Cancellation: Late canceling is canceling a workshop within 24 hours of the start time up until an hour before the workshop begins. If you late cancel, you will receive your workshop credit back to use during the allotted expiration time and will be charged a late cancellation fee of $20 for nonmembers or $15 for members. Any cancellation that occurs within an hour of class start time is considered a No Show and will be treated as such.
NO SHOW POLICY
A No Show is canceling within 1 hour of class start time or not showing up for the workshop. Students who no show or do not attend due to illness, injury, pregnancy, personal or professional commitments, or unforeseen circumstances without providing notice, do not have the right to credits or transfers and will be charged an additional $25 fee.
TARDY POLICY
The warm-up and conditioning exercises are integral parts of our workshops. Arriving late not only interrupts the class but can put you at a higher risk of injury. Students who arrive after the workshop has started (between 1-5 minutes late) will be marked tardy. Though there isn’t a fee associated with being tardy, the studio reserves the right to deny service or implement a fee for students who are repeatedly tardy.
If you are more than 5 minutes late, you will not be able to attend. NO EXCEPTIONS. The class will be treated as a No Show, which means the workshop credit will be taken off your account and you will be charged $25.
WAITLIST POLICY
If you are on the waitlist and are added to a workshop, it is considered a booking. All Late Cancel and No Show Policies apply. You can remove yourself from the waitlist at any time for no charge; please do so if you cannot attend the class or you cannot make it to the studio in time for the class.
MINIMUM ATTENDANCE POLICY
All workshops must have at least 3 students on the roster in order to run. Any workshop with 2 students or less signed up an hour before class start time will be canceled. If you are signed up for the class you will receive a call and text message notification and will be able to use your class credit during the allotted expiration time.
Pole Camps/ Retreats
We will deduct a £75 administration fee when you cancel, in addition to the following costs:
- 8-12 weeks before departure = 50% of total cost
- 4-8 weeks before departure = 75% of total cost
- 0-4 weeks before departure = 100% of total cost
Reservations on Camps are Non-Transferable
Open Pole and Open Aerial Sessions
CANCELLATION POLICY
Early Cancellation: Early cancellation is canceling a session up to 24 hours before the start time. There is no penalty for this cancellation and you can reuse your session credit during the allotted expiration time. We do not accept any cancellations over the phone outside of business hours. If you’d like to cancel outside of our business hours you must use the MindBody App or our website. Voicemails are NOT accepted for cancellations.
Late Cancellation: Late canceling is canceling a session within 24 hours of the start time up until an hour before the workshop begins. If you late cancel, you will receive your session credit back to use during the allotted expiration time and will be charged a late cancellation fee of $10. Any cancellation that occurs within an hour of session start time is considered a No Show and will be treated as such.
NO SHOW POLICY
A No Show is canceling within 1 hour of session start time or not showing up for the session. Students who no show or do not attend due to illness, injury, pregnancy, personal or professional commitments, or unforeseen circumstances without providing notice, do not have the right to credits or transfers and will be charged an additional $10 fee.
TARDY POLICY
Doors stay open during Open Pole and Open Aerial sessions and students can enter at any time. However, the session end time is fixed and cannot be extended.
WAITLIST POLICY
If you are on the waitlist and are added to a session, it is considered a booking. All Late Cancel and No Show Policies apply. You can remove yourself from the waitlist at any time for no charge; please do so if you cannot attend the session or you cannot make it to the studio in time for the session.
Changes and Cancellations by Us
While every effort is made to ensure that your course/ class/ retreat or workshops commences as planned, Ecole de Pole reserves the right to cancel or revise any course time or instructor as necessary. If a class is cancelled, students will be notified and if no reasonable alternative class can be found for the same week, we will extend your payment option by an additional week. Every effort will be made to find an alternative class in lieu of any cancelled session. Refunds on Pole Camps will be offered only in cases of death or permanent incapacitating injury. Illness/ dance/ accidental injuries or work commitments will not warrant a refund on Pole Camps.
Shop Purchases
Please refer to our online SHIPPING & RETURNS information for full details of delivery information and policy on refunds and returns for merchandise and shop items. In studio items and sales are nonrefundable.
Copyright
All coursework, class and workshop material including choreography, routines, class formats, and written materials of any such kind relating to Ecole de Pole, as well as course descriptions from our web site, newsletters and written summaries of course routines, remain the property of Ecole de Pole, and may not be forwarded, copied or reproduced in any way, physical or written, or performed outside of the School, without prior consent from the studio owner. Students may not video the class or content unless expressly given permission by an instructor. At NO TIME may a student live stream class content.
Website and Quote Descriptions
All website and quote descriptions are made in good faith and every care is taken to ensure their accuracy and is always confirmed by email. However, errors may occasionally occur. We cannot accept any liability for any errors or omissions if we are not notified immediately upon receipt of the email confirmation. We reserve the right to make changes to and correct errors in our website and quotes at any time.
Online Security
Shopping on our site is safe! Our order processing system uses 128 bit High-grade encryption, so that when you provide us with any personal information including your name, address, e-mail, it is processed over a secure connection on secure servers. We use Secure Socket Layers (SSL) to encrypt all information you provide before sending it to our servers. SSL is the industry standard and the best software available for secure eCommerce transactions. To protect your financial information and to combat against Identity fraud, we use Paypal and Optimal Payments.
Health and Safety
Before taking part in any physical activity with us at Ecole de Pole, all students are required to complete a client information sheet and sign a disclaimer.
If you have doubts about your physical well-being or know that you are pregnant, please inform your instructor before engaging in any type of activity. If you are booking on behalf of a group, please check with all your guests and advise of any injuries or if anyone is pregnant. They will be required to sign a disclaimer on site before commencing the class. You must correctly follow instructions given by our instructors at all times and failure to do so may result in instruction being stopped without recourse.
Smoke, Jewelry, & Gum Free Policy
Ecole de Pole insists on a smoke-free environment both for the health of our staff and guests. For personal hygiene, and to avoid risk of choking gum is forbidden during all classes. For the safety of the students and the equipment ALL JEWELRY MUST BE REMOVED before attending a class.
Behavior
We reserve the right to terminate your arrangements with us if your behavior or that of any members in the booking is likely in our opinion to cause distress, damage, danger, or to annoy customers, other members of the party, employees, property or anyone else. If you arrive for lessons or parties clearly under the influence of alcohol or drugs you will not be permitted to attend your session and will not receive any refund or extension.