Booking Information:

We are currently offering both IN STUDIO and VIRTUAL class options. There are certain classes on our schedule that are duplicated with the same class name and exact time. The online option is listed as VIRTUAL in the class title while the in person option is listed as STUDIO in the class title. Please sign up for the option you will be utilizing. If you accidentally sign up for the STUDIO class when you wanted to learn VIRTUALLY, you will NOT be sent the class link and may miss out on the class.

Our schedule is broken down by detailed levels as described in the class titles. Please make sure to check the prerequisites here to book the correct class level. If you are uncertain of your level please contact admin@ecoledepolecleveland.com to confirm.

If you are booking a Virtual Class:

First, book your class below. You will need a MindBody Account to schedule a class. Virtual classes take place via Zoom. You will receive a Zoom meeting link via email about an hour before the class start time and a text reminder 10 minutes before your class start time. Please use the link to join the class. Make sure to check your spam folder in your email if you cannot find the link. If you sign up for the class within 10 minutes of the class start time please contact us to receive the class link. Email admin@ecoledepolecleveland.com for additional assistance if needed.

If you’re having difficulties with Zoom, please refer to this Zoom support article for help.

If a virtual class does require a pole, shorter poles will be sufficient.

TERMS AND CONDITIONS

Bookings

Bookings are not final until payment is received in full. We do NOT offer refunds. By attending a virtual class you are agreeing to our waiver and release terms as shown before online booking. This includes agreeing to the class recording. By attending an in studio class you agreeing to the same waiver and release terms as shown before online booking including acknowledges that although strict measures are being taken by Ecole de Pole Cleveland to prevent the spread of COVID-19, attending classes at Ecole de Pole Cleveland could result in COVID-19 infection.

Cancellations, Tardy, and No Shows:

Classes

Cancellations may be made up to 24 hours prior. If cancellation is made under 24 hours before the start time of the class, you will be charged a $15 fee ($10 for members). This applies even if you have booked with under 24 hours before your class. The class credit will be released for you to reuse within the expiration time limit of your purchase. A single late cancel fee will be charged per class cancelled. If two classes are cancelled in one day, two late charge fees will apply. If your card on file declines the late cancel charge, an additional $5 fee will be charged on top of the original late charge at the next available date. No transfers between students are allowed. We do not allow refunds however you will be able to re-book the same value class for another time within the time frame of your credit limit period.

NO SHOW POLICY:

Students who ‘no show’ or do not attend due to illness, injury, pregnancy, personal or professional commitments, or unforeseen circumstances without providing notice, do not have the right to credits or transfers and will be charged an additional $15 fee.

TARDY POLICY:

The warm-up and conditioning exercises are integral parts of our classes. Arriving late not only interrupts the class but can put you at a higher risk of injury. Students who arrive after class has started (between 1-9 minutes late) will be marked tardy. After 3 tardies, a late fee of $10 for members and $15 for non-members will be applied to your account.

If you are more than 10 minutes late to class, you will not be able to attend. The class will be treated as a “no-show,” which means the class credit will be taken off your account. This policy does not apply to open pole/aerial. The end time of open sessions have a strict end time.

Workshops:

MEMBER PURCHASE:

Members receive a membership discount according to their agreement on in house workshops.

Members CANNOT purchase workshops with their discount for other people.

CANCELLATION POLICY:

Cancellations may be made up to 24 hours prior. If cancellation is made under 24 hours before the start time of the workshop, you will be charged a $15 fee ($10 for members). This applies even if you have booked with under 24 hours before the workshop. The workshop credit will be released for you to reuse within the expiration time limit of your purchase. A single late cancel fee will be charged per session cancelled. If two sessions are cancelled in one day, two late charge fees will apply. If your card on file declines the late cancel charge, an additional $5 fee will be charged on top of the original late charge at the next available date. No transfers between students are allowed. 

REFUND POLICY:

We DO NOT offer refunds however you will be able to re-book the same value session for another time within the time frame of your credit limit period. 

TARDY POLICY:

Students who arrive after the workshop has started (between 1-9 minutes late) will be marked tardy. After 3 tardies, a late fee of $10 for members and $15 for non-members will be applied to your account.

If you are more than 10 minutes late, the doors shut and you will not be allowed to attend. The session will be treated as a “no-show,” which means the class credit will be taken off your account and you will be charged as described below.

NO SHOW POLICY:

If you do not show up for a scheduled session it is a “no show.” Your session credit then is not eligible for transfers. Your account also is charged a no show fee of $10 for members or $15 for nonmembers. If your no show charge is declined, you will be charged an additional $5 fee at the soonest available date.