Privacy Policy

Last updated: Jan 1, 2025

École de Pole Cleveland and École de Pole Akron, collectively referred to as “École de Pole,” “we,” “us,” or “our,” respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, booking systems, forms, studios, email, telephone calls, text messages, and other interactions with us.

Information We Collect

We may collect information you provide, including:Name, email address, mailing address, and telephone numberDate of birth and emergency contact informationParent or guardian informationAccount, membership, booking, and attendance informationPayment and transaction informationWaiver, health questionnaire, PAR-Q, and participation informationCommunications, inquiries, preferences, and feedbackEmail and text messaging consent and preferencesWe may also receive information from a parent, guardian, person registering or paying for you, booking platform, payment processor, or service provider involved in providing our services.

Information Collected Automatically

When you use our website, we may automatically collect information such as your IP address, browser, device, operating system, referring page, pages visited, access time, and website activity.We may use cookies, analytics tools, server logs, and similar technologies to operate our website, understand usage, improve services, and personalize content.

How We Use Information

We may use information to:Create and manage accountsProcess payments and purchasesRegister customers for classes, memberships, workshops, events, private lessons, rentals, and other servicesManage bookings, attendance, waivers, and participation requirementsProvide customer serviceSend booking confirmations, reminders, schedule changes, account notices, and studio updatesRespond to inquiries and requestsSend promotional communications with appropriate consentOperate our email and text messaging programsImprove our website, services, programs, and customer experienceProtect our customers, staff, facilities, systems, and businessPrevent fraud, misuse, and unauthorized activityMaintain required business recordsComply with legal, insurance, accounting, and contractual requirements

SMS and Text Messaging Privacy

When you provide your mobile phone number and consent to receive text messages, École de Pole may send messages regarding:Inquiries and customer serviceClass, appointment, event, or membership informationBooking confirmations and remindersSchedule changes and cancellationsAccount and transaction updatesFollow-up communicationsStudio news and announcementsPromotional offers and servicesMessage frequency varies based on your activity, bookings, inquiries, and messaging preferences. Recurring promotional programs may send up to 8 messages per month. Transactional and conversational message frequency may vary.Message and data rates may apply.Consent to receive marketing text messages is optional and is not a condition of purchasing goods or services.You may stop receiving text messages at any time by replying STOP. You may receive one final confirmation message after opting out.For assistance, reply HELP, call or text 216-208-7771, or email admin@ecoledepolecleveland.com.Wireless carriers are not liable for delayed or undelivered messages.

Mobile Information and Messaging Consent

We do not share, sell, rent, or provide your mobile phone number, SMS opt-in information, text messaging originator opt-in data, or messaging consent to third parties or affiliates for marketing or promotional purposes.Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.We may provide mobile information to vendors that help us operate and deliver our messaging program. These vendors may use the information only to provide services on our behalf and may not use it for their own marketing or promotional purposes.

Email Communications

We may send transactional emails concerning bookings, purchases, memberships, schedule changes, account activity, safety, and customer service.With appropriate consent, we may also send information about classes, programs, workshops, events, memberships, promotions, and services. Marketing emails include a method to unsubscribe. Unsubscribing from marketing emails does not affect necessary transactional or service-related communications.

How We Disclose Information

We may disclose information:At your direction or with your consentTo booking, payment, website, email, messaging, analytics, technology, insurance, and professional service providers acting on our behalfWhen required by law, regulation, subpoena, court order, or other legal processWhen reasonably necessary to protect customers, employees, the public, our property, or our legal rightsIn connection with a merger, acquisition, financing, restructuring, asset sale, or similar business transactionService providers may access information only as reasonably necessary to provide their services.Mobile phone numbers, SMS opt-in information, and messaging consent remain subject to the restrictions in the “Mobile Information and Messaging Consent” section.

Sale of Personal Information

We do not sell personal information.We do not sell, rent, share, or provide mobile phone numbers, SMS opt-in information, or messaging consent to third parties or affiliates for marketing or promotional purposes.

Health and Participation Information

Information provided through waivers, PAR-Q forms, health questionnaires, injury notices, participation forms, withdrawals, or refund requests may be used to evaluate participation, address safety concerns, respond to emergencies, administer studio policies, and satisfy legal or insurance requirements.Access is limited to people who reasonably need the information for an authorized operational, safety, insurance, or legal purpose.

Payment Information

Payments may be processed by third-party booking platforms or payment processors.We may receive transaction details such as the purchaser’s name, purchase amount, payment status, date, and limited payment method information. Full card information may be collected directly by the payment processor and handled according to that provider’s policies.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These safeguards may include encrypted website connections, access controls, vendor protections, and secure systems.Electronic transmission and storage systems carry inherent risks. Customers should protect their passwords and notify us promptly about suspected unauthorized activity.

Data Retention

We retain information for as long as reasonably necessary to provide services, process transactions, maintain safety and participation records, comply with legal or insurance requirements, resolve disputes, enforce agreements, and support legitimate business operations.Information that is no longer required may be deleted, anonymized, or securely disposed of.

Your Choices

You may contact us to request:Access to information we maintain about youCorrection of inaccurate informationUpdates to your communication preferencesRemoval from marketing emailsRemoval from text messaging programsDeletion of certain informationWithdrawal of optional consentWe may retain information required for transactions, contracts, safety, insurance, fraud prevention, legal compliance, and dispute resolution. We may also verify your identity before completing a request.

Children’s Privacy

Our website and general marketing services are intended for adults and are not directed to children under 13.A parent or legal guardian may provide information about a minor when registering the minor, making a payment, signing a waiver, or acting on the minor’s behalf.

Linked Websites

Our website may link to booking platforms, social media services, payment providers, or other third-party websites. Those services have their own privacy policies and practices. École de Pole is not responsible for the privacy, security, content, or activities of third-party websites or services.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, practices, technology, messaging programs, or legal requirements.Updates will be posted on this page with a revised “Last updated” date.

Contact Us

Questions, concerns, and privacy requests may be submitted to:École de Pole Ohio
1278 West 9th Street
Cleveland, OH 44113Phone or text: 216-208-7771
Email: admin@ecoledepolecleveland.comFor text messaging assistance, reply HELP.To stop receiving text messages, reply STOP.